MAD-HR has won the Feefo Gold Trusted Service award for 2022 for the second year running and it is fair to say that we’re feeling a little giddy as a result! This follows on from us being recognised as a finalist in the Suffolk Business Awards in the Customer Excellence category.

Since 2014, Feefo has recognised businesses that deliver exceptional experiences, using feedback from real customers.

The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of the commitment to outstanding customer service.

Feefo have given Gold Trusted Service awards to businesses who have collected at least 50 reviews between January 1st 2020 and December 31st 2021, with a Feefo service rating of between 4.5 and 4.9.

Liz Owers, Head of Client Services commented: “We’re thrilled to receive this award from Feefo. It means a lot because it’s based on feedback from our clients and, ultimately, keeping them happy is why we come to work each day. The award also recognises just how hard our team have worked in really difficult circumstances. We’re fully committed to the highest quality of service, so it’s vital for us to listen, understand and respond to all our customers.”

Congratulating MAD-HR, Tony Wheble, CEO at Feefo, said: “The Trusted Service Awards recognise companies who above and beyond to provide the very best customer experience.

“I’m so impressed by how our customers have overcome the challenges of the past two years. I can’t wait to see what they achieve in 2022.”

If you would like to learn more about how we support our clients and more importantly how we can support you and your business, please get in touch.

About Feefo

Feefo is a leading global customer reviews and insights platform on a mission to empower its clients to fully understand how their customers experience their product or service.

The Feefo suite of software, combined with its technical solutions expertise, enables its clients to gain a deeper understanding of customer sentiment, behaviour and intent, empowering them with insights to make better business decisions and improve their return on investment. With 96% of customers relying on reviews to purchase, Feefo also creates trust between consumers and businesses by adopting a unique approach to only collect verified reviews from real people.