Meet Our Award-Winning Team

The Experts Powering Your Success

At Make a Difference HR, we’re proud to be more than just an HR consultancy we’re your strategic partner for success. Our award-winning team of forward-thinking HR and Learning & Development (L&D) professionals brings together diverse expertise and fresh ideas to deliver real, measurable impact for your business.

We don’t treat HR and L&D as separate services. Instead, we integrate them seamlessly to create a joined-up approach to people strategy  combining robust HR support with dynamic Learning & Development solutions. This ensures your organisation is not only protected and compliant, but also continuously developing, growing, and improving through its people.

Whether you need fully outsourced HR support, tailored L&D programmes, or bespoke strategic guidance, we align our solutions with your goals. From strengthening performance and boosting productivity to developing leadership capability and navigating the complexities of modern employment, we provide support that delivers meaningful, lasting results.

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Leadership Team

Charlotte Bate, FCIPD

Managing Director

Charlotte is the Managing Director of MAD-HR, bringing over...

Michelle Stott

Commercial Director

Michelle is a highly accomplished Commercial Director with over...

Rachel Mattia

People Development Director

Rachel is a highly experienced People Development Director with...

Consultants

Amanda Redwin, MCIPD

Strategic HR Consultant

Amanda has over 30 years of HR and business...

Robyn Fraser, Assoc CIPD

HR Consultant

Robyn is a HR Professional who has almost 10...

Ed Hardman

HR Consultant

Ed is an HR consultant with more than 15...

Kelly Loane

Strategic HR Consultant

Kelly is a trusted and dependable HR professional with...

Sales & Support

Shelley Measures

Client Relationship Manager

Shelley is a highly experienced and commercially minded Client...

Jenny Murdoch

Marketing & Media Executive

Jenny is an experienced Marketing & Media Executive who...

MAD-HR: Making A Difference, every step of the way.

We never stop learning. Our commitment to continuous Learning & Development is not only something we offer as a service  it is embedded in everything we do. It allows us to stay ahead of industry trends and legal changes, ensuring you always receive innovative, compliant, and forward-thinking support.

We’re passionate about what we do., we bring a results-driven, accountable, and client-focused approach to every partnership. We simplify complexity, champion your success, and ensure you’re making the most of UK employment law while building capability across your organisation.

Whether you need us on an ad hoc basis, as a retained HR partner, or through dedicated L&D programmes, we provide practical advice, hands-on support, and impactful training that delivers real value.

With your expertise and our experience, together we unlock the full potential of your people and your business.

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Independent Service Ratings. Read all reviews
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Clarity 4D Training

I found the sessions we did with MAD on Clarity 4D really helpful. The honest and constructive feedback that was encouraged throughout the session on our communication styles will only help us work better as a team. I would recommend.

Danny Scrivener - March 4, 2025
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Informative training session on leadership and management

Good training session, informative, learning a lot regarding leadership and management. Learning the different styles of leadership was interesting.

Informative training session on leadership and management - February 25, 2025
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Useful HR Consultant Training

The HR Consultant Training was very interesting and useful for my future development. It fully met my objectives for this session. I enjoyed the delegating part.

Useful HR Consultant Training - May 23, 2024
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Enjoyable Pair Work in Performance Training

Good mix of material and exercises. Pairs is ok rather than group sessions go I was glad for that. I liked the practical work in pairs practicing skills. Now I will pay attention to listening to others, repeat back what I’ve understood to check (if critical).

Darren Cheadle - May 15, 2024
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Great Line Management Training to Help Develop My Career

Very relaxed, open and honest discussion. Definitely learnt a lot that I can take with me as I continue to develop within my career and as a Line Manager. The need for and importance of recording conversations and identifying can’t/won’t indicators and when to intervene was interesting.

Sophie Saunders - June 5, 2024
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Great use of Introspection in Performance Training

Good introspection really helps engagement in the sessions. As a result, I will think more about other motivations and try and be more understanding. The questionnaire could be improved as it came back with some funny results.

Tania Saxby - May 15, 2024
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Role of Manager, Leader vs Manager Training was Great!

Great session. Good balance of learning, practical and humour. All of it was useful. I learnt to self-reflect and work on people skills and risk taking thinking/innovation ideas. I want to take every training on offer!

Darren Cheadle - May 15, 2024
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Great Discussions and Reflections Lead by Amanda's Training

Amanda prepared a great session and facilitated strong inward and outward reflection and discussion throughout the management team. The discussions around our team objectives and individual characteristics was interesting. I will now start to employ different leadership styles for different scenarios; understanding there isn’t good or bad but each has value at different times.

Tania Saxby - May 23, 2024