MCBS Electrical Ltd
Serving public and private sector clients, MCBS is an electrical contractor, headquartered in Colchester and reaching out to clients in…
Read moreHR Helpline
Fast, Expert HR Advice for Employers When Issues Arise
When HR Issues Arise, Getting Them Wrong Can Be Costly
When an employee issue lands on your desk, getting the right advice quickly matters. From disciplinaries and grievances to sickness absence, performance concerns, restructures and redundancies, our HR Helpline gives you direct access to experienced HR professionals who can help you handle the situation properly.
No long-term contract. No unnecessary complexity. Just practical, commercially focused HR support when you need it most.
Support for Everyday Issues and More Complex Challenges
Our HR Helpline is designed to support employers through both day-to-day HR questions and more complex employee relations matters.
We regularly advise on disciplinaries, grievances, sickness absence, performance concerns, conduct issues, restructures, redundancies and investigations.
Whether you need a quick answer to an urgent question or more in-depth support through a formal process, we’ll help you take the right next step.
The Right HR Support at the Right Time
The value of a helpline is not just access to HR advice. It is having the right support at the right moment, from people who understand both the technical process and the commercial reality of running a business.
With MAD-HR, you get flexible support without the commitment of an ongoing retainer. You can speak to an experienced HR professional when something urgent arises, access more in-depth support when a matter becomes more complex, and choose the format that works best for your business, whether that is by phone, video or in person.
Most importantly, our advice is practical. We do not just explain policy. We help you understand what to do next, what to watch out for, and how to handle the issue in a way that protects your business and supports your people.
Why Businesses Choose the MAD-HR Helpline
No Long-Term Contract
Pay-as-you-go support when you need it, with no long-term contract.
Fast, Flexible Support
Whether you need a quick answer, guidance through a live issue or support with a larger HR project, we adapt to your needs.
Remote or On-Site Advice
From phone and video support to in-person meetings, we work in the way that suits your business best.
Matched to the Right HR Expert
We connect you with the right specialist for your issue, so you get relevant, experienced advice from the outset.
Practical, Commercial Guidance
Our advice is clear, actionable and grounded in the realities of running a business, not just theory.
Help Managing Risk
We help you handle issues correctly, reduce the chance of costly mistakes and give you confidence in the decisions you make.
Support Across the Issues Employers Face Most
We help businesses deal with the full range of day-to-day and more complex HR challenges, including:
Disciplinaries
Grievances
Sickness absence
Performance management
Conduct concerns
Investigations
Redundancies
General HR process questions
Some clients contact us for a one-off issue that needs immediate attention. Others need support over a longer period as a situation develops. In both cases, the aim is the same: to give you experienced guidance that helps you make informed decisions and handle matters properly from the outset.
A Simple, Flexible Way to Get the Right HR Support
Getting support through the helpline is straightforward. Once you get in touch, we assess the issue, understand the level of support you need, and connect you with the right HR expert for clear, tailored advice.
If the matter develops, we can continue to support you with follow-up guidance, formal process support, or on-site advice where needed.
The right advice at the right time can help you:
Reduce legal and compliance risk
Protect management time
Handle sensitive issues more confidently
Avoid costly mistakes
Support employees appropriately
Move forward with greater clarity
For many employers, the HR Helpline is a practical, cost-effective way to access senior HR expertise without the overhead of a full-time solution.
“My experience of working with all members has been excellent and accurately customised to meet our needs”
Graham Gooday
Omega Ingredients
Real Support for Real Workplace Challenges
When a people issue becomes sensitive, urgent or difficult to navigate, experienced support can make all the difference. Our HR Helpline has helped businesses manage everything from complex disciplinaries to wider organisational change, giving them the clarity to act decisively and the confidence to handle matters properly.
Orbital Global
While adhoc approaches to HR had always previously been sufficient for Orbital, CEO Peter Brady came to realise that a…
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Fireworks Fire Protection Ltd
Fireworks is a growing business of almost 30 years’ standing. It has been engaging aspects of MAD-HR’s services since 2021.
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WillisPalmer
While successful in managing its own workforce of circa 10 staff, WillisPalmer was eager to engage an HR partner in…
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John Doe of Diss
For the latest of our lockdown-reflections mini-series, we’ve been in conversation with Nathan Doe, of the popular homewares business, John…
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Case Study – The Infusions Group
Based in West Suffolk, the umbrella brand has four core areas of trade – a restaurant, cook school, an eCommerce…
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Heavenly Hair
Given the beauty industry has been closed for so much of the last 12 months, it’s been a challenging time…
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marketplace amp Ltd
MAD-HR assisted in the recruitment process for the next phase of the company’s growth, supporting the team through interviews, vetting…
Read moreExpert HR Advice When You Need It Most
Not all businesses need HR support every day, but when issues arise, having access to experienced professionals is invaluable. Our helpline gives you instant access to a team of HR experts with a collective 200+ years of experience. Furthermore, you gain access to dedicated advice for specific challenges, from small questions to large-scale projects.
Talk to an HR Expert Today
If you are dealing with an HR issue and need clear, experienced advice, we are ready to help.
Tell us a little about your situation and a member of our team will be in touch to discuss the best next step for your business.
What type of companies use the HR helpline?
Our client base spans a wide range of industries, including public, private, and not-for-profit sectors. Whether you’re an SME with a handful of employees or a large organisation managing teams in the hundreds or thousands, our flexible HR Helpline adapts to your needs. Startups, growing businesses, and established organisations alike rely on us for tailored, effective support.
Is there a minimum contract length?
No. The HR Helpline is designed for ultimate flexibility, meaning you only engage us when you need support and you can access expert guidance for as little or as long as required, without any ongoing obligations.
What kind of issues can I call the HR helpline about?
You can contact the HR helpline for advice on a wide range of topics, including employee relations, performance management, absence, disciplinary procedures, grievances, contracts, and compliance with employment law.
Is there a minimum notice period to use the service?
No formal notice period is required. You can reach out for support as and when you need it, whether it’s for an urgent HR matter or ongoing advice. However, for more complex cases or on-site support, we recommend contacting us as early as possible to ensure the best solution.
Can support be provided remotely or on-site?
Yes. We can advise by phone, video call or in person, depending on the nature of the issue and the level of support required.
Do you only work with businesses that do not have in-house HR?
No. We support both businesses without an internal HR function and organisations that already have HR in place but need additional expertise or extra capacity.
Independent Service Ratings. Read all reviews
