Retained HR Consultancy & Outsourced hr SUpport

What Could You Achieve With Our Make a Difference HR Team?

Drop us a message Give us a call

When You Need More Than Just HR…

If you’re growing, changing, or just tired of HR feeling reactive, we’ll take the weight off your shoulders. With MAD-HR on retainer, you get day-to-day HR support and strategic guidance that improves performance, protects you from risk, and helps your team thrive.

A bit about MAD-HR

MAD-HR stands for Make a Difference. That is exactly what we aim to do for growing businesses who want HR to feel simpler, calmer, and properly under control.

We are not about box-ticking or HR for the sake of it. We give you practical, commercially minded support that helps you make confident decisions, look after your people, and protect your business.

What does “retained HR” mean?

It is a monthly partnership.

You get a dedicated HR Consultant who gets to know your business, your culture, and what you are trying to achieve. Then we support you with both the everyday HR questions and the bigger stuff that keeps you awake at night.

Most importantly, we help you stay ahead. So small issues do not turn into big ones, and your managers are not left guessing.

Why Choose Our Retained HR Consultancy Services?

Book a Discovery Call

Book Your Free Discovery Call - 30 Minutes

Together we can devise a plan on what needs to happen next to help deal with your people challenges.

Book your call

Peace of Mind, Every Step of the Way

With us by your side, you stay one step ahead. We resolve HR issues efficiently, ensure ongoing HR compliance, and reduce risk, so you can focus on growth.

Unlike traditional HR outsourcing, our retained consultancy model actively drives business performance. By improving workforce effectiveness, boosting employee engagement, and controlling costs, we help you achieve long-term results.

Ask about Retained HR Consultancy

How Does It Work?

When you sign up for our monthly retained HR service, we embed ourselves into your business like an in-house HR team, just without the overheads.

  • A dedicated Strategic HR Consultant will work closely with you to understand your culture, goals, and people challenges, providing both operational HR support and long-term strategic HR consultancy.

  • You’ll receive flexible support covering both day-to-day HR matters and long-term strategic initiatives.

  • With transparent, fixed monthly fees, you can plan ahead confidently, knowing you have professional HR advice, whenever you need it.

Mind Suffolk Logo

Jon Neal

Suffolk Mind

Book a Free HR Consultation

If you need access to commercial and friendly experts to chat through any HR concerns or challenges your business is facing, you have come to the right place!

Book now

Case Studies

Real Results from Retained HR Partnerships

From resolving complex employee relations issues to building long-term HR strategies, our clients have seen the difference a retained HR partnership can make. See how our outsourced HR consultants have helped businesses overcome challenges, improve performance, and build stronger, more compliant teams.

Explore our Case Studies
Average Customer Rating: Filled star Filled star Filled star Filled star Filled star 4.9/5
Independent Service Ratings. Read all reviews
Filled star Filled star Filled star Filled star Filled star
Invaluable Knowledge and Expertise

We have been working with Mad HR to help us with our company mission, vision, values and competencies. They have been invaluable to help us understand why these are important and really look deeply into what makes us the company that we are. Amanda and Sophie are always professional and we thoroughly enjoy working with them. Their knowledge and expertise is invaluable.

Rebecca Kelly - January 10, 2025
Filled star Filled star Filled star Filled star Filled star
Very professional service from very understanding people.

We began our collabouration with MAD-HR at a sensitive time during our company’s rapid growth, which involved a rapid expansion of the team and adjustments to roles and responsibilities within the company. The support we have had from MAD-HR has been invaluable, in particular I have appreciated them taking the time to understand us as a business and as people in order to provide meaningful and tailored support. I look forward to continuing our partnership into the future.

Kai Frolic - July 5, 2024
Filled star Filled star Filled star Filled star Filled star
HR help when you need it

As a small business we don’t have HR in-house, but that isn’t a problem because we know MAD-HR is there when we need them. With the MAD team’s help we’ve been able to professionalise and streamline our processes for our employees from onboarding onwards. MAD-HR is on-call to offer good advice on an ad hoc basis at a rate that is realistic for us, without any compromise on service.

HR help when you need it - November 11, 2025
Filled star Filled star Filled star Filled star Filled star
Excellent Service

Excellent service – professional, efficient, and always responsive. Great support whenever we need it.

Kara Aldcroft - October 30, 2025
Filled star Filled star Filled star Filled star Filled star
Tina was fantastic and took care of everything we needed!

Once again, the service was very professional! Tina was fantastic and took care of everything we needed!

- October 22, 2025
Filled star Filled star Filled star Filled star Filled star
Fantastic company to work with, highly recommended

We had an excellent experience working with Amanda, Lucy, Jo and Sarah at Mad HR. The team were professional, approachable, and gave us the confidence to handle some ongoing HR matters. They were always on hand when needed, provided clear guidance, and made what could have been a very stressful process much easier. I would highly recommend them to anyone needing expert support.

Fantastic company to work with, highly recommended - September 1, 2025
Filled star Filled star Filled star Filled star Filled star
Excellent, friendly and professional service.

The advice and service provided by Mad-hr was always very clear and professional, I worked with four members of the team and they were friendly, patient and very supportive.

Simon Rigg - September 1, 2025
Filled star Filled star Filled star Filled star Filled star
Grateful for MAD-HR’s Guidance and Expertise

MAD-HR provided comprehensive, timely guidance and support through a challenging time for myself and the business. We have now retained MAD- HR for ongoing HR support. Highly recommend both them and Amanda, our consultant.

- July 23, 2025
Filled star Filled star Filled star Filled star Filled star
Superb HR Support

Tina and team have been a huge help in establishing some key HR principles within our business. Always on hand, and with such a personable manner. Would highly recommend their service to any business looking to either establish themselves or requiring ongoing HR Support.

Simon G - June 12, 2025
Filled star Filled star Filled star Filled star Filled star
They're incredibly easy to talk to and immediately put you at ease

I’ve had the pleasure of working with MAD-HR and can confidently say their team is among the most approachable and kind I’ve encountered. They’re incredibly easy to talk to and immediately put you at ease, which makes all the difference when dealing with HR matters.

Their knowledge and professionalism are clear from the outset, and they take the time to really listen and provide practical, informed advice. If I ever had an HR issue, I would be more than happy to speak with MAD-HR again. They’re exactly the kind of people you want in your corner.

Elliott Parkinson - June 12, 2025
Filled star Filled star Filled star Filled star Filled star
Fantastic team of people who provide real value, thank you!

MAD-HR has made a real difference to the way we work. They understand what we need and have kept things super straightforward. Whether it’s a quick question or a more involved issue, the team are approachable, clear and genuinely helpful. HR feels far more manageable now with their support, and it’s reassuring to know they’re there when we need them.

Oliver - June 12, 2025

Frequently Asked Questions

Useful questions and answers about Retained HR Consultancy

How does this differ from hiring an in-house HR professional?

With our service, you get the expertise of an entire HR team without the overheads of hiring full-time staff. We offer flexibility, broader experience, and proactive support, all for a fixed monthly cost.

Absolutely. Many of our clients are small or growing businesses that need expert HR advice but aren’t ready for an in-house team. Our approach scales with you, so you get the right level of support at every stage of your growth.

Yes, every client is assigned a Strategic HR Consultant who takes the time to understand your business, your people, and your goals. They’re your go-to partner, backed by our full team when needed.

The retainer gives you tailored HR support across areas like compliance, recruitment, performance, and culture. It’s a flexible solution that scales with your business and adapts to your priorities.

Our Services

Industry News

Browse all